Reviewed product guidance
Troubleshooting and support
Safe first checks and the right contact for product, privacy, legal, or security help.
Safe first checks
Confirm that the browser is current, reload the page once, and verify that the action is labelled available rather than certification-pending. Never paste a portal token, password, client document, or presigned URL into a support request.
Contact paths
Use support@docscoop.com for product help, privacy@docscoop.com for data-rights requests, legal@docscoop.com for terms questions, and security@docscoop.com for vulnerability reports.